Returns & Refund Policy

At SONOFF, we stand by the quality of our smart home devices. If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our technical support team via the help center to verify if your issue can be resolved through a firmware update or remote troubleshooting.

• 2.
  Pack the Device

  Ensure the product is in its original packaging with all included sensors, mounting brackets, and manuals to qualify for a full refund.

• 3.
  Ship to Service Center

  Affix the provided return shipping label and drop off the package at any authorized carrier location, keeping your tracking number for reference.

• 4.
  Quality Inspection & Refund

  Once our engineers verify the hardware condition, your refund will be processed back to your original payment method within 5-7 business days.